Provide the best possible customer experience.
We can help.
It feels like you have a pretty good handle on guests’ perception of your operation. Comment cards are visible, front line staff have been trained to check in with customers, and you don’t hear much in the way of negative feedback. Great!
But, what if everything isn’t great, and guests are saving their nasty comments for the Internet?
Your business could be developing a bad reputation in social media right now without you even knowing.
This is a serious problem because, as you’re well aware, a personal recommendation speaks much louder than anything else. This applies whether a consumer is looking for a place to eat, a place to stay, or even a place to golf. It has always been this way, but with the power of social media today, it has never been more important for you to know what your guests really think of your establishment.
But, how do you find out what guests aren’t telling you?
Listen to the voice of you guests with our customer experience management program
YourAtlanticExperience.ca will give you insights into your business that you didn’t even know you could have. Insights that will provide such a deep understanding of customer experience at your establishment that you’ll know exactly what is driving guest loyalty and what areas you should be trying to improve.
Improving your customer experience will allow you to…
• Fix minor issues before they become major
• Learn which staff members go above and beyond so they can be rewarded
• Find weaknesses in your chain of command
• Enable satisfied customers to become advocates
• Make more money!
Click on your industry of interest to learn more about how our customer experience program can specifically help you.
Interested in learning more about your customers? Contact us to discuss what we can do for you!