Connecting to your customers on an emotional level is the key to establishing a lasting relationship with your brand.
Customer feedback is a marketing term that describes the process of obtaining a customer’s opinion about a business, product or service.
Customer feedback is so important because it provides marketers and business owners with insight that they can use to improve their business, products and/or overall customer experience.
The following are the top six reasons why customer feedback is important to your business.
CX might be the new acronym in your vocabulary these days, and if it’s not, than it soon should be.
News this summer of Midwest supermarket chain, Jewel-Osco, dropping its loyalty card program with its firm belief that every customer deserves the same price, whether they hold a loyalty card or… read more →
Our partner InMoment recently posted this very interesting infographic on Brand Reputation