Are all your guests happy campers?
You keep your campground facilities in good shape, and you do your best to ask all of your guests if there’s anything they need to enhance their stay.
As far as you know, there are no major problems you need to be concerned about. But what if you’re not hearing the negative comments because guests are waiting to share those on social media as they pull out of your driveway?
If you search Google for campgrounds in Atlantic Canada, you’ll find a ton of sites where campers are asking other campers for advice about where to stay on their travels. Oftentimes, campers will visit a particular province or state just on the merit of a great campground being located there.
Campers tend to do a lot of homework before deciding on a place to put down stakes. And they’re researching online, looking at reviews posted by other campers. They look on Facebook and TripAdvisor, dig into websites, and troll message boards for information. All of this research is important because (unlike staying at a hotel or B&B) many times, campers are staying in one place for an extended period of time. And these vacationers want to be sure they’ll have all the amenities they need and that they won’t be stuck without the comforts they require/desire.
What if your campground isn’t being mentioned in these circles? Or worse, what if it’s being mentioned in a negative light? With so many campgrounds in the region, you need to make sure that yours is one that gets referred often by satisfied guests, so you can continue to attract new business.
- What if you could have the ability to solve small problems before they become large issues?
- What if you knew exactly where upgrades had to happen because of common guest feedback?
- And what if you had insight into popular guest opinion to see what parts of your campground were the ones that most impress guests, helping you promote your best assets?
We have a Customer Experience Management program that can help you do all of these things.
Correct a poor guest experience the minute it happens,
not after it escalates into a larger problem.
Campers are like members of a special club. Those who have travelled to many places know exactly what they want in a campground, and they know what to caution their fellow campers about.
• What if there are issues with the placement of your cooking pits so that smoke is bothering your guests?
• What if the dumping station is consistently being neglected by your staff?
• What if there’s a broken piece of playground equipment?
And what if you had no idea about any of these things? The best way to deliver consistently positive experiences to your guests is by asking for, and analyzing, customer feedback. Find out what guests think of their stay minutes or hours after they leave. Or even better, while they are still on your premises.
We can give you the ability to right a poor experience before your guest has the chance to cement a negative opinion of your campground and share it with the world.
Monitor the pulse of your guests with our
Customer Experience Management Program
YourAtlanticExperience.ca measures and monitors direct guest feedback, giving you real-time data you can use right away to identify strengths and weaknesses, ultimately improving your business.
We measure the following:
- Overall Camping Experience
- Experience and Interactions with Staff
- Campsite Quality
- Quality of Customer Service
- Quality of Amenities Available
- Atmosphere of the Campground
We provide the following services:
- Comment and Text Analysis
- Complaint Resolution
- Social Media Advocacy
- Customer Insights/Demographics
- Employee Incentive Tracking
- CASL Compliant Email Collection
Deliver consistency. Achieve excellence.
It isn’t enough anymore to simply be aware of an issue. Today with the viral nature of the tourism industry, being aware of a problem isn’t enough. You need to address issues immediately, or your reputation is at stake.
Our live reporting dashboards and regular online reports show you everything you need to know, including procedural steps, to correct problems and empower staff members to strive for greatness.
Be proactive, not reactive.
Our simple, five-minute surveys extract all pertinent information from your guests about their overall experience at your campground. (Guests are encouraged to complete these surveys by becoming eligible to win daily and weekly cash prizes.)
You’ll receive feedback on an ongoing basis so that you have a clear understanding of guest perception of your property. This data will let you take action right away, putting you in a proactive, rather than reactive, position.
Imagine having the opportunity to win over a disgruntled camper or reward a staff member for a job well done that you might not have known about otherwise. That’s the power we have to offer.
Try our Campground Customer Experience Program demo
Preview our customer survey ( Enter Survey Entry Code – 999) or contact Jamie for a complimentary consultation, where he’ll show you how listening to the voice of your guests will improve your business while increasing your bottom line!