Swing every player’s opinion in your favour!
Which do you put more weight on when trying to choose what course to play: the nicest advertisements or the recommendation of a fellow golfer? If you’re like most people, you’re going to trust the opinion of that golfer over some splashy promotional photo. So, how can you get more players recommending your course out of a sea of others? You enlist the help of technology, of course. More specifically, you use our golf Customer Experience Management program.
Preview Our Golf program for yourself!
Find out when your players are teed off
As far as you’re concerned, your greens are meticulously groomed, your food service is in good shape, and your marshals are doing a good job.
But, what if there are issues that you aren’t aware of?
Unless you take the time to find out what your players think after they’ve started making their way to the clubhouse, how can you know if there are things you could improve?
- What if players are frustrated about the pin placement on the 17th hole?
- How big of a problem is it that crows are stealing golf balls and score cards from the fairway?
- Is there a mischievous gopher teasing the greenskeepers and wreaking havoc on the course?
- Do players feel that the cost to rent a power cart is too high?
Are any of these things swaying players’ decisions to golf your course again? Or preventing them from recommending your course over others? Our golf Customer Experience Management program will help you stay on top of these issues.
On the flip side, wouldn’t you like to know if certain staff members are consistently going above and beyond? Or why players choose your course in the first place?
Our golf Customer Experience Management program offers the opportunity to highlight exceptional staff interactions, allowing you to reward your best employees!
Keep your finger on the pulse of your business with our golf Customer Experience Management.
YourAtlanticExperience.ca measures and monitors direct player feedback, providing you with real-time data you can use right away to improve your business.
We measure the following:
- Players’ overall experience
- The experience of booking a tee time
- Guest services and staff interaction
- Quality/cleanliness of carts and halfway house
- Service and merchandise in the Pro Shop
- Quality of practice facilities and equipment
- Overall golf course conditions
We provide the following services:
- Comment and Text Analysis
- Complaint Resolution
- Social Media Advocacy
- Customer Insights/Demographics
- Employee Incentive Tracking
- CASL Compliant Email Collection
Amplify player experience while improving golf course operations
If there’s an issue with your course, or with your overall operations that you aren’t aware of, it could potentially escalate into a much larger problem thanks to the power of social media. By consistently asking for feedback, you have the ability to make changes as needed to enhance player experience and to nip problems in the bud.
Our live reporting dashboards and regular online reports show you everything you need to know, including what procedural steps to take should problems arise. But not only that, we also put the power of social media to work for you by helping you mobilize satisfied players to sing your praises to their networks.
Here’s how our golf Customer Experience Management program works
After players finish a round, they’ll be invited to take a brief, five-minute survey for a chance to win a cash prize. That data is collected and analyzed on our end, giving you a real-time overview of survey responses. You’ll know right away when a player is extremely unhappy or pleased with his or her experience.
All of a sudden, you’ll have the opportunity to win over an unhappy player or reward a staff member for a job well done. Players will be invited to share their feedback and recommend your course on social networks like Facebook and Twitter for additional chances at winning that cash prize.
Try our Golf Customer Experience Management Program
Preview our survey to see for yourself how the program works.
When you’re ready to learn more about the program, contact Jamie for a complimentary consultation, where he’ll show you how listening to the voice of your players will result in busier and more lucrative golf seasons ahead.